Warranty Information

Warranty & Protection Plan
We stand behind the craftsmanship of our Studio-Grade equipment. Every component is engineered for high-frequency use and backed by our comprehensive Free Replacement Guarantee.

10-Year Warranty — Frame & Structural Integrity
We provide a decade of confidence for the core foundation of your reformer.

Coverage: Hard Maple/Aluminum frames, vertical supports, and welded joints.

Footbar System: Including swing arms, adjustment rods, and locking mechanisms.

The Promise: Free replacement of any structural component that fails due to manufacturing defects.

2-Year Warranty — German-Engineered Springs
Our springs are the heart of your workout, designed for consistent tension and safety.

Coverage: All high-performance German-engineered music wire springs.

The Promise: Free replacement if any spring loses its linear resistance or shows signs of structural fatigue within 2 years.

1-Year Warranty — Wear Parts & Precision Wheels
Ensuring your glide remains "silk-smooth" through daily sessions.

Coverage: Precision bearing wheels, pulley systems, ropes, straps, and spring clips.

The Promise: Free replacement for any mechanical wear components to ensure zero-noise performance.

Additional Protection Notes
Shipping Support: Replacement parts are dispatched quickly from our US-based warehouses (CA/NJ) to minimize your downtime.

Exclusions: Does not cover damage caused by improper cleaning (e.g., using alcohol on leather), lack of basic maintenance, or unauthorized modifications.

Lifetime Support: Even after your warranty expires, we provide lifetime access to replacement parts at a preferred member rate.

Support & Service
Running a busy studio or a dedicated home practice? Our team is on standby to ensure your equipment never misses a beat.

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